IT Services

Savanna working on managed network services for M.A. Polce's managed it services clients in and around Central New York

Complete IT Support with Managed Network Services

M.A. Polce is a Managed Service Provider (MSP) that has been delivering outsourced IT services to public and private organizations for over 20 years. With our state-of-the-art data centers, experienced engineers, and as a Microsoft Tier 1 Cloud Solutions Provider (CSP), we are equipped to handle all your infrastructure, networking, wireless, data backup, and cloud needs.

A Managed Service Provider You can Trust to Simplify Your IT Operations
Clients rely on M.A. Polce for network management to streamline operations, reduce downtime, and stay current with the latest technologies.
Outsourced IT Services Designed with Our Client’s Interests in Mind
To ensure client success, our engineers maintain technical competencies that span many fields of expertise relevant to IT infrastructure and security. Our team engages in rigorous training and certification programs to deliver high-quality managed services, fulfill complex demands, and demonstrate performance excellence.
You Deserve Unrivaled Managed Network Services
Technology management is critical to an organization’s success more than ever before. This makes it key to have a managed service provider that delivers scalable tech solutions that overcome challenges, eliminate security risks, improve the end-user experience, and meet budget requirements. Learn how we can assist your organization with transitioning to managed network services.
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Key Benefits: IT Services

Our managed IT program gives clients a wide range of technology management, maintenance, and security options. From foundational infrastructure support to comprehensive management of your network, systems, and workstations, we can actively monitor and manage your environment 24×7. We’ll deliver top-notch services to keep your operations running smoothly and securely.

24x7 Support

Around-the-Clock monitoring, alerting, and response allows us to maximize your technology uptime.

Dedicated Partner

A trusted partner who prioritizes your needs and serves as an extension of your team.

Security Oriented IT

With both an IT and cybersecurity practice, our approach to technology always starts with security.

Solution Confidence

Enjoy customized solutions that meet your strategic and financial needs, delivered in a way that works for you.

Outsourced IT services for businesses and organizations that need professional IT help

Challenged by IT Staffing, Costs, or Management?

You’re not alone. Staying in front of it all is an ongoing effort. As a Managed Service Provider (MSP), we can help alleviate the headaches associated with: 

Cyber-risk and data loss

Network downtime

Insufficient IT staffing

Outdated infrastructure

Managed IT Services

Choose from two unique managed service tiers and the option to have us fully manage your deployment or co-manage it with your IT staff. We’ll customize a solution that meets your needs.

Essentials Tier

We’ll support your core network
infrastructure and systems including patch management, data backup, 24×7 monitoring and alerting, help desk, a variety of security components, and more.

The Essentials Tier of our Managed IT Services provides full support for your network by combining advanced tools and resources with our experienced engineers. You’ll get everything from patch management to data backup to keep your network secure and operational. Our 24×7 monitoring and alerting means that we will be there to assist if something goes wrong.

With expert network support on your side, your team gains access to a full stack of network support services, including support for remote and on-site critical infrastructure, core applications, system upgrades, troubleshooting, patching, and other network assets. Around-the-clock network support helps organizations optimize productivity and lower costs.

Comprehensive Tier

The Comprehensive Tier of our managed IT services includes everything in the Essentials Tier plus management of your local workstations. You’ll get full support of your network, systems, and workstations, plus a suite of security services.

Our Comprehensive Tier is an all-encompassing, managed technology solution. This option provides everything required to keep networks and workstations managed, monitored, updated, and secure. It includes a full range of remote monitoring & management, support, and proactive services, with advanced security options available through customization. Get full coverage for your IT environment.

Fully managed IT services are a great option for organizations that have limited to no IT staffing and are looking to build a fixed-cost line item into the budget. Finding high-quality technical staff can be challenging. Outsourcing provides peace of mind knowing your technology investment is fully supported by experienced engineers around the clock.

What People are Saying

Other IT Solutions to Modernize Your Organization

Optimize internal operations with high-performance cloud and data services. We’ll help you build, deploy, and manage your applications and services with cloud-based tools and advanced data protection strategies. Feel good knowing your data is completely protected, readily accessible, and easy to recover when needed.

Backup & Recovery Services

Never Worry About Data Loss Again

With our backup and disaster recovery services, you can feel confident that your data is secure and accessible even after an incident.
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Public & Private Cloud Hosting

Host Your Data Where You Want It

M.A. Polce is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and a Qualified Multitenant Hoster (QMTH). With Microsoft Azure and our state-of-the-art private data centers located in Upstate NY, you can secure your critical applications with a plan that includes backup and disaster recovery.
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Questions? This Might Help:

Managed IT services work well for organizations that are faced with any number of challenges. These include hiring/retaining quality IT staff, managing daily technology support, and funding/supporting aging infrastructure. Outsourcing can significantly improve the efficiency and quality of technology operations. 

Fully-managed IT services are a completely outsourced option in which a third-party provider manages and maintains an organization’s entire IT environment.

Alternatively, as many organizations already have an IT team in place, a co-managed model blends the managed service provider’s support, knowledge, and expertise with the client’s existing team.

Managed IT can help organizations save money by using a fixed cost pricing plan that eliminates unexpected technology fees. It can also help prevent the financial risks associated with:

  • Ransomware attacks, data loss, customer trust, company reputation
  • Downtime and productivity loss
  • Finding, hiring, and training new staff when employees leave unexpectedly
  • Aging infrastructure replacement
  • Compliance violations

At M.A. Polce, we believe that technology and cybersecurity go hand-in-hand. While many MSP’s focus solely on technology administration, our IT management is done through the lens of security. With 24×7 Managed Detection and Response (MDR) at the core of our deployments, we actively monitor, detect, and isolate cyber-threats.

Company Insights

We Strive To Be The Best

The M.A. Polce Difference:

24/7/365 Operations & Support

Superior Customer Service

30+ Experienced Engineers

SOC 2 &
NIST Compliance

Rapid Incident Response