IT Solutions

Complete Support:
From Endpoint to the Cloud

We’ve been providing managed IT services to public and private organizations for over 20 years. With our state-of-the-art data centers, experienced engineers, and as a Microsoft Tier 1 Cloud Solutions Provider (CSP), we are equipped to handle all of your IT needs.

Our Benefits

24x7 Support

Around-the-Clock monitoring, alerting, and response allows us to maximize your technology uptime.

Dedicated Partner

A trusted partner who prioritizes your needs and serves as an extension of your team.

Security Oriented IT

With both an IT and cybersecurity practice, our approach to technology always starts with security.

Solution Confidence

Enjoy customized solutions that meet your strategic and financial needs, delivered in a way that works for you.

Challenged by IT Staffing, Costs, or Management?

You’re not alone. Staying in front of it all is an ongoing effort. As a Managed Service Provider (MSP), we can help alleviate the headaches associated with: 

Cyber-risk and data loss

Network downtime

Insufficient IT staffing

Outdated infrastructure

Managed IT Services

With two unique tiers and the option to have us fully manage your technology or co-manage it with your IT staff, we can customize a solution to meet your needs.

Essentials Tier

We’ll support your core network
infrastructure and systems including patch management, data backup, 24×7 monitoring and alerting, help desk, a variety of security components, and more.

The Essentials Tier of our Managed IT Services provides full support for your network by combining advanced tools and resources with our experienced engineers. You’ll get everything from patch management to data backup to keep your network secure and operational. Our 24×7 monitoring and alerting means that we will be there to assist if something goes wrong.

With expert network support on your side, your team gains access to a full stack of network support services, including support for remote and on-site critical infrastructure, core applications, system upgrades, troubleshooting, patching, and other network assets. Around-the-clock network support helps organizations optimize productivity and lower costs.

Comprehensive Tier

The Comprehensive Tier of our managed IT services includes everything in the Essentials Tier plus management of your local workstations. You’ll get full support of your network, systems, and workstations, plus a suite of security services.

Our Comprehensive Tier is an all-encompassing, managed technology solution. This option provides everything required to keep networks and workstations managed, monitored, updated, and secure. It includes a full range of remote monitoring & management, support, and proactive services, with advanced security options available through customization. Get full coverage for your IT environment.

Fully managed IT services are a great option for organizations that have limited to no IT staffing and are looking to build a fixed-cost line item into the budget. Finding high-quality technical staff can be challenging. Outsourcing provides peace of mind knowing your technology investment is fully supported by experienced engineers around the clock.

What People are Saying

Looking for Other IT Solutions?

Backup & Recovery Services

Never Worry About Data Loss Again

With our backup and disaster recovery services, you can feel confident that your data is secure and accessible even after an incident.
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Public & Private Cloud Hosting

Host Your Data Where You Want It

M.A. Polce is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and a Qualified Multitenant Hoster (QMTH). With Microsoft Azure and our state-of-the-art private data centers located in Upstate NY, you can secure your critical applications with a plan that includes backup and disaster recovery.
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FAQs

Questions? This Might Help:

Managed IT services work well for organizations that are faced with any number of challenges. These include hiring/retaining quality IT staff, managing daily technology support, and funding/supporting aging infrastructure. Outsourcing can significantly improve the efficiency and quality of technology operations. 

Fully-managed IT services are a completely outsourced option in which a third-party provider like M.A. Polce manages and maintains the entire IT environment.

Alternatively, as many organizations already have an IT team in place, M.A. Polce also offers a co-managed model that blends our support, knowledge, and expertise with the existing team.

Managed IT can help save money by using a fixed cost pricing plan that eliminates unexpected technology fees. It can also help prevent the financial risks associated with:

  • -Ransomware attacks, data loss, customer trust, company reputation
  • -Downtime and productivity loss
  • -Finding, hiring, and training new staff when employees leave unexpectedly
  • -Aging infrastructure replacement
  • -Compliance violations

At M.A. Polce, we believe that technology and cybersecurity go hand-in-hand. While many MSP’s focus solely on technology administration, our IT management is done through the lens of security. With 24×7 Managed Detection and Response (MDR) at the core of our deployments, we actively monitor, detect, and isolate cyber-threats.

Company Insights

We Strive To Be The Best

The M.A. Polce Difference:

24/7/365 Operations & Support

Superior Customer Service

30+ Experienced Engineers

SOC 2 &
NIST Compliance

Rapid Incident Response