Managed IT Services

Savanna working on network service renewals for M.A. Polce's managed it services clients in New York

Managed IT Services and Network Support in New York

M.A. Polce is a Managed Service Provider (MSP) equipped to handle all your IT infrastructure, networking, wireless, data backup, and cloud needs. We offer business technology support and managed IT services in New York State with a security-first mindset.

Comprehensive IT Services for Small to Medium-Sized Businesses in New York
To ensure client success, our engineers maintain technical competencies that span many fields of expertise relevant to IT infrastructure and security. Our team engages in rigorous training and certification programs to deliver high-quality managed services, fulfill complex demands, and demonstrate performance excellence.
A Managed Service Provider You can Trust to Simplify Your IT Operations
Clients rely on M.A. Polce for network management to streamline operations, reduce downtime, and stay current with the latest technologies.
You Deserve Unrivaled Managed Network Services
Technology management is critical to an organization’s success more than ever before. This makes it key to have a managed service provider that delivers scalable tech solutions that overcome challenges, eliminate security risks, improve the end-user experience, and meet budget requirements. Learn how we can assist your organization with transitioning to managed network services.
Book a Free Consultation
Previous slide
Next slide

Managed IT Services in New York: Key Benefits

Our managed IT program gives clients a wide range of technology management, maintenance, and security options. From foundational infrastructure support to comprehensive management of your network, systems, and workstations, we can actively monitor and manage your environment 24×7. We’ll deliver top-notch services to keep your operations running smoothly and securely.

24x7 IT Support

Around-the-Clock monitoring, alerting, and response allows us to maximize your technology uptime.

Dedicated IT Partner

A trusted partner who prioritizes your needs and serves as an extension of your team.

Security First Technology

With both an IT and cybersecurity practice, our approach to technology always starts with security.

Solution Confidence

Enjoy customized solutions that meet your strategic and financial needs, delivered in a way that works for you.

Outsourced IT services for businesses and organizations that need professional IT help

Need Help with IT Staffing, Costs, or Management?

You’re not alone. Many organizations lack the proper staff and resources to monitor and maintain a secure network infrastructure. As an IT services provider in New York, we can help alleviate the headaches associated with common business IT challenges:

Cyber-risk and data loss

Network downtime

Insufficient IT staffing

Outdated infrastructure

Managed IT Services and IT Support for New York State

Managing a network infrastructure can be challenging for small business owners. And every organization’s IT needs are different. This is why we offer two customizable managed service packages. Clients can have us fully manage their IT deployment or co-manage it with their IT staff. Our managed network services focus on managing and maintaining your infrastructure so you can focus on your business.

Essential Managed IT

We’ll support your core network
infrastructure and systems including patch management, data backup, 24×7 monitoring and alerting, help desk, a variety of security components, and more.

The Essentials Tier of our Managed IT Services provides full support for your network by combining advanced tools and resources with our experienced engineers. You’ll get everything from patch management to data backup to keep your network secure and operational. Our 24×7 monitoring and alerting means that we will be there to assist if something goes wrong.

With expert network support on your side, your team gains access to a full stack of network support services, including support for remote and on-site critical infrastructure, core applications, system upgrades, troubleshooting, patching, and other network assets. Around-the-clock network support helps organizations optimize productivity and lower costs.

Comprehensive Managed IT

The Comprehensive Tier of our managed IT services includes everything in the Essentials Tier plus management of your local workstations. You’ll get full support of your network, systems, and workstations, plus a suite of security services.

Our Comprehensive Tier is an all-encompassing, managed technology solution. This option provides everything required to keep networks and workstations managed, monitored, updated, and secure. It includes a full range of remote monitoring & management, support, and proactive services, with advanced security options available through customization. Get full coverage for your IT environment.

Fully managed IT services are a great option for organizations that have limited to no IT staffing and are looking to build a fixed-cost line item into the budget. Finding high-quality technical staff can be challenging. Outsourcing provides peace of mind knowing your technology investment is fully supported by experienced engineers around the clock.

What Our Clients Think

Other IT Services for Small and Mid-Sized Businesses in New York

Optimize internal operations by outsourcing high-performance cloud and data services. We’ll help you build, deploy, and manage your applications and services with cloud-based tools and advanced data protection strategies. With our IT solutions, you can feel good knowing your data is completely protected, readily accessible, and easy to recover when needed.

Backup & Disaster Recovery Services

Never Worry About Data Loss Again

With our backup and disaster recovery services, you can feel confident that your data is secure and accessible even after an incident.
Get Started

Public & Private Cloud Hosting

Host Your Data Where You Want It

M.A. Polce is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and a Qualified Multitenant Hoster (QMTH). With Microsoft Azure and our state-of-the-art private data centers located in Upstate NY, you can secure your critical applications with a plan that includes backup and disaster recovery.
Get Started

Managed IT Services FAQs

Questions About IT Services? This Might Help:

Managed IT services work well for organizations that are faced with any number of challenges. These include hiring/retaining quality IT staff, managing daily technology support, and funding/supporting aging infrastructure. Outsourcing can significantly improve the efficiency and quality of technology operations. 

Fully-managed IT services are a completely outsourced option in which a third-party provider manages and maintains an organization’s entire IT environment.

Alternatively, as many organizations already have an IT team in place, a co-managed model blends the managed service provider’s support, knowledge, and expertise with the client’s existing team.

Managed IT can help organizations save money by using a fixed cost pricing plan that eliminates unexpected technology fees. It can also help prevent the financial risks associated with:

  • Ransomware attacks, data loss, customer trust, company reputation
  • Downtime and productivity loss
  • Finding, hiring, and training new staff when employees leave unexpectedly
  • Aging infrastructure replacement
  • Compliance violations

At M.A. Polce, we believe that technology and cybersecurity go hand-in-hand. While many MSPs focus solely on technology administration, M.A. Polce is different. Because we are both an MSP and MSSP (Managed Security Service Provider) our IT management is done through the lens of security. With our managed cybersecurity service 24×7 Managed Detection and Response (MDR) at the core of our deployments, we actively monitor, detect, and isolate cyber threats.

We Strive To Be The Best

The M.A. Polce Difference:

24/7/365 Operations & Support

Superior Customer Service

Security at the Core of Everything.

SOC 2 &
 NIST Compliance

Rapid Incident Response

Download the "How Strong is Your Cybersecurity Culture?" Checklist!