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Client Support Services

Your IT Support Services Your Way!

We believe your IT partner should be a part of your team. Our friendly professionals offer prompt, around-the-clock support however you want it, whenever you need it. Connect with us now virtually, by phone, or through email using the links below.

Phone Support

You’re human, and your IT support should be too. Contact the helpdesk to speak to a support team member on the phone now!

(315) 838-1640

Remote Support Tool

Download the Remote Support Tool to enable your support team member to connect to your system remotely.

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Support Ticket By E-mail

Send an email to our Help Desk to create a ticket and communicate with our team.

Support@MAPolce.com

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We Strive To Be The Best

A badge awarded to M.A. Polce, a cybersecurity service provider in new york, by MSSP Alert for being recognized as a top managed security service provider (MSSP) in the 2022 Top 250 MSSP List.
 
A badge from cloudtango recognizing the New York cybersecurity service provider M.A. Polce as a MSPus select for 2022.
 
A badge from the Central New York Business Journal recognizing the New York cybersecurity service provider M.A. Polce as one of the best places to work in Central New York.
 
A white, black, and red award badge showing M.A. Polce's recognition for Top 250 managed cybersecurity service provider in the 2021 addition from the organization MSSP Alert.
 
A white, black, and red award badge showing M.A. Polce's recognition for Top 250 Managed Cybersecurity Service Provider for the 2020 addition from the organization MSSP Alert.
 
A green, orange, white, and black award badge from Channel recognizing M.A. Polce as a 2020 Top 100 Vertical Market Managed Service Provider.
 
A white, black, and red award badge showing the New York cybersecurity service provider (MSSP) M.A. Polce's recognition for Top 200 MSSPs 2019 addition from the organization MSSP Alert.
 
A white, blue, and orange award badge from from ChannelPartner Insight recognizing M.A. Polce, a managed it and cybersecurity service provider in New York, as an Innovation Awards 2020 winner for Best Technical Support Team.
 
A white, purple, and grey award badge showing M.A. Polce's recognition as an SMB HOT MSP 501 List winner by the organization Channel Futures.
 

The M.A. Polce Difference

24/7/365 Operations & Support

Superior Customer Service

Security at the Core of Everything

Rapid Incident Response

SOC 2 &
NIST Compliance

M.A. Polce Locations
ROME • (315) 338-0388
401 Phoenix Drive
Rome, NY 13441
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SOC 2® – SOC for Service Organizations: Trust Services Criteria

Reporting on an Examination of Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy

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