Rome, NY – December 2025 – M.A. Polce announced that it has been awarded the Cisco Customer Experience (CX) Specialization, recognizing the firm’s ability to help customers realize measurable business outcomes through adoption, lifecycle management, and ongoing optimization of Cisco solutions.
The Cisco CX Specialization is awarded to partners who demonstrate a proven, repeatable approach to driving customer success beyond deployment. This achievement validates M.A. Polce Consulting’s commitment to ensuring customers fully adopt and maximize the value of their technology investments throughout the entire lifecycle.
“This recognition reinforces what our customers experience every day. . .we focus on outcomes, not just implementation,” said Rick Pollard, VP for Strategy and Business Development at M.A. Polce. “The Cisco CX Specialization reflects our investment in people, process, and tools that help organizations reduce risk, accelerate adoption, and achieve long-term value from their Cisco environments.”
With more than 23 years of performance, SOC 2 Type II certification, and deep expertise across public sector, education, healthcare, manufacturing, financial services, and utilities, M.A. Polce continues to expand its Customer Experience and Lifecycle Services practice. The Cisco CX Specialization further aligns with our structured methodology of Consult, Assess, Plan, Design, Implement, and Support, ensuring customers achieve measurable outcomes aligned to their business goals.
“Technology success doesn’t end at go-live,” added Kelly Palinski, Partner Alliances Manager. “This designation strengthens our ability to proactively guide customers through adoption, optimization, and continuous improvement, delivering value long after deployment.”
This milestone builds on M.A. Polce’s long-standing partnership with Cisco, including Premier Integrator and Select Provider status, and multiple advanced specializations across networking, security, collaboration, and cloud-managed solutions.
About M.A. Polce
Founded in 1998, M.A. Polce is a multidisciplinary IT and cybersecurity firm that helps organizations manage technology, reduce cyber risk, and meet regulatory obligations. The company brings together dedicated managed IT, cybersecurity, governance, risk, and compliance (GRC), and professional services teams to provide both operational support and strategic advisory. M.A. Polce also owns and operates two data centers in New York, enabling secure infrastructure, hosting, and continuity services. By pairing experienced professionals with practical execution, M.A. Polce supports clients across diverse industries as they navigate an increasingly complex technology and threat landscape.
