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Here's What's Included in Our Managed IT Services: Comprehensive Tier

The Comprehensive Tier of our Managed IT Services includes everything organizations need to fully outsource management of their technology environment. You’ll get next-generation technologies, experienced engineers, and an overarching commitment to security to ensure your operations run smoothly and your organization is secure.

24x7x365 Critical Infrastructure Availability Monitoring (Servers & Network Devices)

24x7x365 Critical Performance & Predictive Failure Monitoring (Servers)

Unattended Remote Control Agents       

Windows Patch Management (Servers)

Windows, Mac, 3rd Party Patch Management (Workstations)

24x7x365 Critical Infrastructure Remote and/or On-site Support 

8×5 Help Desk Remote and/or On-site Support   

Critical Infrastructure Vendor Support Case Management             

Network Administration & Support          

M365 Core Applications, Email, Email Security Administration & Support

Server Administration & Support              

Endpoint Protection Administration & Support (Servers)

Uninterruptible Power Supply Support (Network Connectivity)

Printer Support (Workstation/Server Configuration, Network Connectivity)

Workstation Administration & Support   

Endpoint Protection, Cloud Security Administration & Support (Workstations)

Network Proactive Maintenance & Updates        

Backup Proactive Maintenance & Support (M365, Local, Off-site)

Server Proactive Maintenance & Updates            

RMM, Endpoint Protection Proactive Maintenance & Updates (Servers)

Workstation Proactive Maintenance & Updates 

RMM, Endpoint Protection, Cloud Security Proactive Maintenance & Updates (Workstations)

Device Inventory Management  

Monthly Executive Report           

Monthly Server and/or Workstation Technical Report     

24x7x365 Managed Detection & Response (MDR)

Security Awareness Training       

Multi-factor Authentication         

Email Security   

Endpoint Detection & Response (EDR) (Servers & Workstations)

DNS-Layer Security (Workstations)    

SLA Backed Incident Response Retainer 

Annual Vulnerability Scan     

PLEASE NOTE: All estimates generated by our monthly cost estimator tool are based on standard configurations and may go up or down depending on the client environment and any required customization.

Monthly Cost Estimator

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What People are Saying

"White Management Corporation has been working with M.A. Polce since 2013, and we rely on their team to help us manage our internal computer network that connects our 33 restaurants. In the fall of 2020, our network suffered a significant breach from a foreign hacker, and within hours, M.A. Polce had our network locked down and protected. With their sophisticated back-up system, we were able to get up and running with minimal data loss. M.A. Polce detected the breach, reacted quickly, and worked diligently to move us through this incident. They are proactive in their approach to protecting our computer network, and their fees seem reasonable. We have great confidence in the team at M.A. Polce."
Candice W.White Management Corporation
Candice W.
"If you're in the market for a professional, knowledgeable, and dependable Managed Service Provider, then look no further than MA Polce. For the last several years, MA Polce's expert team of engineers and architects has been the key to maintaining a fast, reliable, and secure network for both our patrons and our staff. When we ran into a problem with our network's configuration, MA Polce worked tirelessly to find the solution. When we needed to upgrade our cybersecurity stack, MA Polce provided, configured, and deployed the best option for our network. And when our networking equipment unexpectedly died, MA Polce had us back up and running in a day. Modern library operations depend upon a robust digital infrastructure. That's why Onondaga Free depends on MA Polce. Simply put, they're the best."
Scott L.Onondaga Free Library
"As the Director of Technology for a large suburban school district in NY State, M.A. Polce IT & Cybersecurity has been great to work with identifying opportunities to strengthen our cybersecurity stance. We have been working with M.A. Polce for the past two years on a tiered approach evaluating our systems, they are very attentive, have a great attention to detail, and have a very professional team. I would encourage any organization to partner with M.A. Polce."
Jason C.North Syracuse Central School District
“As part of our WiFi upgrade, we had M.A. Polce help us with a site survey to determine where we should place access points. We will end up reducing the number of access points we need and will have better coverage for our students and staff. We started with Polce by having the company monitor some of our key systems. That monitoring service provided peace of mind, and in addition, we ended up having Polce provide some remote and on-site troubleshooting for some of those key systems. It was great to have expertise we did not have in-house. Polce staff are very easy to work with, friendly, and willing to assist in any way. The main reason I would recommend M.A. Polce to another organization is because of the people. Willing to help and always ready to do so.”
Kieran O.East Syracuse Minoa Schools
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M.A. Polce Locations
ROME • (315) 338-0388
401 Phoenix Drive Rome, NY 13441
SYRACUSE • (315) 671-4423
301 Plainfield Road, Suite 300 Syracuse, NY 13212
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