Here's What's Included in Our Managed IT Services: Essentials Tier
Our Essentials Tier provides full support of your network and systems including patch management, updates, backups, 24x7x365 monitoring and alerting, and a variety of security solutions. Outsourced network support frees up valuable time for organizations that have limited IT staff and helps control costs with fixed monthly pricing.
Remote Monitoring & Management (RMM)
24x7x365 Critical Infrastructure Availability Monitoring (Servers & Network Devices)
24x7x365 Critical Performance & Predictive Failure Monitoring (Servers)
Unattended Remote Control Agents
Windows Patch Management (Servers)
Support Services
24x7x365 Critical Infrastructure Remote and/or On-site Support
8×5 Help Desk Remote and/or On-site Support
Critical Infrastructure Vendor Support Case Management
Network Administration & Support
M365 Core Applications, Email, Email Security Administration & Support
Server Administration & Support
Endpoint Protection Administration & Support (Servers)
Uninterruptible Power Supply Support (Network Connectivity)
Printer Support (Workstation/Server Configuration, Network Connectivity)
Proactive Services
Network Proactive Maintenance & Updates
Backup Proactive Maintenance & Support (M365, Local, Off-site)
Server Proactive Maintenance & Updates
RMM, Endpoint Protection Proactive Maintenance & Updates (Servers)
Device Inventory Management
Monthly Executive Report
Monthly Server and/or Workstation Technical Report
Security (optional add-on)
24x7x365 Managed Detection & Response (MDR)
Security Awareness Training
Multi-factor Authentication
Email Security
Endpoint Detection & Response (EDR) (Servers & Workstations)
DNS-Layer Security (Workstations)
SLA Backed Incident Response Retainer
Annual Vulnerability Scan
PLEASE NOTE: All estimates generated by our monthly cost estimator tool are based on standard configurations and may go up or down depending on the client environment and any required customization.
Monthly Cost Estimator
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