Solutions Architect

The Solutions Architect position is responsible for providing sales assistance to the Sales Team concerning the technical knowledge of products and services. The Solutions Architect also acts as a liaison between the Sales Team and other departments within the company, such as the Customer Information Center (CIC) or Solutions Group

Essential Duties & Responsibilities:

  • Assist the Account Managers with technical knowledge pertaining to the products and services offered by the company.
  • Provide pre-sales technical assistance and product education to the Sales Team, customers, and prospects.
  • Provide technical specifications for a quote or proposal and prepare accompanying material such as SoW.
  • Interpret customer requirements; speak with customers or prospects to understand their needs and communicate this information to the Account Manager.
  • Perform technical presentations that demonstrates how products and services can benefit and meet customer or prospect needs.
  • Serve as liaison with other departments in the company to gather technical expertise for supporting the Sales Team.
  • Support marketing activities by attending trade shows, conferences, and other related events.
  • Maintain in-depth product knowledge of the service offerings of the company.
  • Perform sales procedures through tickets associated with opportunities in ConnectWise and remain compliant with defined policies and procedures.

Qualifications:   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Technical background, with previous experience in a technical role.
  • Proven track record in sales and knowledge of technology.
  • Enjoy working with customers and external audiences.
  • Proficient with general office applications.
  • Strong organizational, presentation, and customer service skills.
  • Skill in preparing written communications and materials.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast-moving environment.

Special Position Requirements:

  • Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
  • Assist with sales projects and provide cross functional assistance to other departments when needed.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as service tickets in ConnectWise.

Please note that a valid drivers license and the ability to pass a background check are requirements for this position.

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